Ek33 com Privacy Policy – A Complete Guide to How Your Data Is Protected

This Privacy Policy applies to all services on the ek33 com platform — including the website, mobile app, and any other channel through which you access our services. ek33 com adheres to international data protection standards and treats user privacy as a top priority.

Our Privacy Policy has been developed in alignment with the core principles of GDPR. By using ek33 com, you are considered to have read and accepted this Privacy Policy.

• This policy is written in Bengali so that users in Bangladesh can easily understand it.
• You will be informed in advance of any changes.
• Feel free to reach out to our support team at any time if you have questions.

Ek33 com only collects information that is genuinely required to operate its services. The categories of data collected are described below.

We never collect or store your bank password, mobile banking PIN, or full credit card details.

Ek33 com uses collected data for specific, transparent purposes only — never for anything beyond that without your consent.

• Account management: Used for registration, login, identity verification, and account security.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction records.
• Customer Support: Resolving issues, handling complaints, and providing support.
• Security: To detect fraud, prevent multiple accounts, and monitor suspicious activity.
• Service improvement: Analyzing user experience to add new features and fix bugs.
• Legal Obligations: To meet regulatory requirements and ensure AML compliance.
• Marketing (Optional): To send you relevant promotions and offers, with your consent.

Ek33 com does not sell your personal data to any third party. However, limited information may be shared in specific circumstances.

• Payment provider: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Provider: Approved third-party services are used for identity verification, all operating under strict confidentiality agreements.
• Game Provider: Live Casino and slots game technology providers may have access to limited gaming data.
• Law enforcement agencies: If we are legally required to disclose your data by court order or other legal obligation, you will be notified in advance where permitted by law.
• Regulatory authority: Certain data may be shared for compliance reporting to licensing authorities.

Your data is not shared with anyone outside the cases listed above.

Ek33 com uses industry-standard technology and practices to keep your data secure. Our security systems are regularly audited by independent third parties.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is secured with AES-256 encryption.
• Two-Factor Authentication: Enabling 2FA adds an extra layer of security to your account.
• Firewall & DDoS Protection: Unauthorized access is blocked at the server level.
• Regular Security Audits: Reviewed by an external security team multiple times a year.
• Staff Training: All our staff receive regular training on data protection.

Ek33 com uses cookies on its website and app to help improve your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language selection and layout settings.
• Analytics Cookies: To understand which parts of the platform are most used.
• Marketing cookies: To show you relevant ads based on your preferences (optional).

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features.

Ek33 com only retains data for as long as necessary. Each category of information has its own defined retention period.

• Account Information: For the duration of the account and up to 5 years after closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure.
• Communication records: Customer service records are retained for up to 3 years.
• Marketing Data: Revoking consent results in immediate deletion.

Once the defined retention period expires, data is permanently and securely deleted.

You have full control over your personal data at ek33 com. Contact support to submit any of the requests listed below.

Ek33 com strictly prohibits collecting data from or providing services to anyone under 18. Age is verified at registration, and KYC documents may be requested if there is any doubt.

• If a user is found to be underage, their account is closed immediately.
• Any data collected is deleted immediately.
• If parents have any concerns, they can contact support immediately.

Ek33 com may update this Privacy Policy from time to time. You will be notified before any significant changes take effect.

• You will be notified at your registered email address at least 30 days before any changes take effect.
• For significant changes, you will be asked to re-confirm your consent when you next log in to the platform.
• Continued use of the platform after any changes indicates acceptance of the updated policy.
• Previous versions of this policy are available upon request.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact us through the channels below.

• Email: support@ek33com.ws
• Live Chat: 24/7 Bangla Support on the Website
• Response time: Responses are typically provided within 24–48 hours

We take every complaint seriously and aim to resolve it as quickly as possible.